Refund policy

Last updated: July 10, 2026

We want you to love what you order. Because fragrance is a personal, physical product, here is exactly how returns and refunds work at Casa Alchemē.

Standard Returns

You may return any item within 14 days of delivery for a full refund, provided the bottle is unopened, unused, and in its original factory-sealed packaging. Because scent and skin chemistry are so personal, we're unable to accept returns on opened or used bottles for any reason, including if a fragrance doesn't suit you once worn.

To start a return, email us at info@casaalcheme.com with your order number. We'll walk you through the next steps.

Return shipping is the customer's responsibility unless the return is due to our error (see below). Once we receive your returned item, we'll inspect it and process your refund to the original payment method within 5-7 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if we sent you the wrong item, we'll make it right at no cost to you. This is the one case where a return is accepted regardless of packaging or seal, since the issue is on our end, not yours.

Please email us at info@casaalcheme.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and we'll cover return shipping if a return is needed.

Final Sale Items

Items marked as final sale, clearance, or discounted are not eligible for return or refund. This will always be noted on the product page before you purchase.

Exchanges

We don't offer direct exchanges. If you'd like a different fragrance or size, please return your unopened item under our standard return policy and place a new order.

Questions

If anything here is unclear or your situation doesn't quite fit, just reach out to info@casaalcheme.com. We read every message and will work with you directly.